Article 3, Volume 5 Issue 2

A Simplified Balanced ‘Balanced Scorecard’

Author

Ivan Malbasic – (University of Zagreb)

Frederic Marimon – (Universitat Internacional de Catalunya)

Received December 12, 2018; accepted January 11, 2019.

Abstract

This paper proposes a performance measurement system (PMS) based on the Balanced Scorecard (BSC) that requires only 25 common key performance indictors (KPIs), which are characterized by their easiness to collect, in turn making the PMS an affordable instrument for all types of organizations, regardless of their resource availability. This is particularly relevant for SMEs. A sample of 813 surveys collected from managers in the Republic of Croatia is analyzed through structural equation modeling. The proposed simplified BSC shows good psychometric features, and the relationships found among the four classical perspectives are consistent with the literature, which provides homological validity for the model. This paper also proves that the equilibrium among the four perspectives has a significant impact on three perspectives, vouching for the importance of this balance among perspectives. It further shows the extent to which strategy influences the four perspectives. The proposed simplified BSC may interest both academics and practitioners as it does not require any special knowledge or additional resources to be implemented and monitored while also highlighting (i) the importance of strategy in the design of the model (ii) and the importance of balance among perspectives.

Este documento propone un sistema de medición del rendimiento (PMS) basado en el Balanced Scorecard (BSC) que requiere solo 25 indicadores clave de rendimiento (KPI) comunes, que se caracterizan por su facilidad de recopilación, lo que hace que el PMS sea un instrumento asequible para todo tipo de organizaciones, independientemente de su disponibilidad de recursos. Esto es particularmente relevante para las PYME. Una muestra de 813 encuestas recolectadas de gerentes en la República de Croacia se analiza a través de modelos de ecuaciones estructurales. El BSC simplificado propuesto muestra buenas características psicométricas, y las relaciones encontradas entre las cuatro perspectivas clásicas son consistentes con la literatura, que proporciona validez homológica para el modelo. Este documento también demuestra que el equilibrio entre las cuatro perspectivas tiene un impacto significativo en tres perspectivas, dando fe de la importancia de este equilibrio entre las perspectivas. Además, muestra hasta qué punto la estrategia influye en las cuatro perspectivas. El BSC simplificado propuesto puede interesar tanto a académicos como a profesionales, ya que no requiere ningún conocimiento especial o recursos adicionales para ser implementados y monitoreados, al tiempo que destaca (i) la importancia de la estrategia en el diseño del modelo (ii) y la importancia del equilibrio entre perspectivas.

Citation

Marimon, F., & Malbasic, I. (2019). A Simplified Balanced ‘Balanced Scorecard’. European Accounting and Management Review5(2), 38-60.

Figures

Keywords

  • Balanced scorecard
  • Performance measurement system
  • Small and medium-sized enterprises
  • Key performance indicators

Palabras clave

  • Cuadro de mando integral
  • Sistema de medición del rendimiento
  • Pequeñas y mediana empresa
  • Indicadores clave

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Article 4, Volume 6 Issue 2

The dehumanization and demoralization of Management Control Systems: Can we possibly re-humanize and re- moralize them? Author Josep M. Rosanas – (IESE Business School – Crèdit Andorrà Chair of Organizations, Markets and Humanism) DOI: 10.26595/eamr.2014.6.2.4 Download PDF View HTML Received April 1, 2020; accepted May 6, 2020. Abstract English In the last few decades, there

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Article 3, Volume 6 Issue 2

Study of an SB2 Beneficiary’s Pension Plan Author   Enriqueta Mancilla-Redón – (Universidad La Salle México) Carmen Lozano Arizmendi – (Universidad La Salle México) DOI: 10.26595/eamr.2014.6.2.3 Download PDF View HTML Received February 17, 2020; accepted May 22, 2020. Abstract English The individual account pension system established by the Social Security Act 1997 shows that the

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Article 2, Volume 6 Issue 2

Systematic Literature Review on Service Quality in Business Schools Author Llorenç Bagur-Femenías – (UPF Barcelona School of Management) Marian Buil – (Escola de Ciències Socials i de l’Empresa Tecnocampus – UPF) Josep Llach – (Universitat de Girona) DOI: 10.26595/eamr.2014.6.2.2 Download PDF View HTML Received April 25, 2020; accepted May 6, 2020. Abstract English This paper

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Article 2, Volume 5 Issue 1

Value Creation and Women on Boards

Author

Bettina Binder – (Hochschule Pforzheim)

Received September 8, 2018; accepted October 26, 2018.

Abstract

Value creation is a major claim of most companies. Mahajan (2017) argues that “value and value creation are natural to and basic in human behaviour and endeavour”, nevertheless women are often marginalized and impeded in their advancement towards leadership positions, where they could shape and influence the process of value creation. The present article looks at the companies of EURO STOXX 50 index in the year 2015 and offers an overview of women representation on the boards of these 50 companies. The paper tries to establish whether the success of these companies can be related to the percentage of female members in supervisory positions. The findings reveal the existence of a weak correlation between Earning before Taxes (EBT) and the proportion of women on the boards of the EURO STOXX 50 companies.

La creación de valor es un reclamo importante de la mayoría de las empresas. Mahajan (2017) argumenta que “el valor y la creación de valor son naturales y básicos en el comportamiento y el esfuerzo humano”, sin embargo, las mujeres a menudo son marginadas e impedidas en su avance hacia posiciones de liderazgo, donde podrían moldear e influir en el proceso de creación de valor. El presente artículo analiza las empresas del índice EURO STOXX 50 en el año 2015 y ofrece una visión general de la representación de las mujeres en los directorios de estas 50 empresas. El documento intenta establecer si el éxito de estas compañías puede estar relacionado con el porcentaje de mujeres en puestos de supervisión. Los resultados revelan la existencia de una correlación débil entre Ganancias antes de impuestos (EBT) y la proporción de mujeres en los directorios de las compañías EURO STOXX 50.

Citation

Binder, B. (2018). Value Creation and Women on Boards. European Accounting and Management Review5(1), 21-46.

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Keywords

  • Value creation
  • Women on supervisory boards
  • Key performance indicators
  • Gender quota
  • Earnings before taxes

Palabras clave

  • Creación de valor
  • Mujeres en juntas supervisoras
  • Indicadores clave
  • Cuota de género
  • Beneficios antes de impuestos

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Article 4, Volume 6 Issue 2

The dehumanization and demoralization of Management Control Systems: Can we possibly re-humanize and re- moralize them? Author Josep M. Rosanas – (IESE Business School – Crèdit Andorrà Chair of Organizations, Markets and Humanism) DOI: 10.26595/eamr.2014.6.2.4 Download PDF View HTML Received April 1, 2020; accepted May 6, 2020. Abstract English In the last few decades, there

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Article 3, Volume 6 Issue 2

Study of an SB2 Beneficiary’s Pension Plan Author   Enriqueta Mancilla-Redón – (Universidad La Salle México) Carmen Lozano Arizmendi – (Universidad La Salle México) DOI: 10.26595/eamr.2014.6.2.3 Download PDF View HTML Received February 17, 2020; accepted May 22, 2020. Abstract English The individual account pension system established by the Social Security Act 1997 shows that the

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Article 2, Volume 6 Issue 2

Systematic Literature Review on Service Quality in Business Schools Author Llorenç Bagur-Femenías – (UPF Barcelona School of Management) Marian Buil – (Escola de Ciències Socials i de l’Empresa Tecnocampus – UPF) Josep Llach – (Universitat de Girona) DOI: 10.26595/eamr.2014.6.2.2 Download PDF View HTML Received April 25, 2020; accepted May 6, 2020. Abstract English This paper

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Article 2, Volume 3 Issue 2

Management control in startups with high growth success in the Technology sector: The case of Netrivals

Author

Dolors Celma – (Tecnocampus – Universitat Pompeu Fabra)

Marian Buil – (Tecnocampus – Universitat Pompeu Fabra)

Josep Patau – (Tecnocampus – Universitat Pompeu Fabra)

Received May 14, 2017; accepted May 28, 2017

Abstract

The objective of this article is to analyse the use of financial and non-financial indicators by the NetRivals Company and its importance for the control of business management. Ultimately, it is intended to design a strategic map of the company together with a Balanced Scorecard (BSC) that serves to identify the critical success factors and Key Performance Indicators (KPI) that allow an optimal tracking and analysis of its functioning for decision making. An empirical methodology based on a case study is used. The descriptive analysis of an experience of implementing the BSC in an internet company will be used as well as an exploratory study that formulates the key factors of success and sectoral indicators of this type of companies which will be tested in later studies. Firstly, the study will be checked whether NetRivals has the key success factors and generic KPIs recorded in the four perspectives of BSC. Secondly, the specific key success factors and KPIs for NetRivals will be determined and its strategic map defined. Added value light will be shed on the key success factors and KPIs of companies that operate entirely on the Internet, and particularly SMEs with high growth in a highly competitive sector.

El objetivo de este artículo es analizar el uso de indicadores financieros y no financieros por parte de NetRivals Company y su importancia para el control de la gestión empresarial. En última instancia, se pretende diseñar un mapa estratégico de la empresa junto con un Cuadro de mando integral (BSC) que sirva para identificar los factores críticos de éxito y los Indicadores clave de rendimiento (KPI) que permiten un seguimiento y análisis óptimo de su funcionamiento para la toma de decisiones. Se utiliza una metodología empírica basada en un estudio de caso. Se utilizará el análisis descriptivo de una experiencia de implementación del BSC en una empresa de internet, así como un estudio exploratorio que formule los factores clave del éxito y los indicadores sectoriales de este tipo de empresas que se probarán en estudios posteriores. En primer lugar, el estudio se verificará si NetRivals tiene los factores clave de éxito y los KPI genéricos registrados en las cuatro perspectivas de BSC. En segundo lugar, se determinarán los factores clave de éxito y los KPI específicos para NetRivals y se definirá su mapa estratégico. Se arrojará luz, con valor añadido, sobre los factores clave de éxito y los KPI de las empresas que operan completamente en internet, y en particular las PYME con alto crecimiento en un sector altamente competitivo.

Citation

Celma, M. D., Buil, M., & Patau, J. (2017). Management control in startups with high growth success in the Technology sector: The case of Netrivals. European Accounting and Management Review3(2), 17-44.

Figures

Keywords

  • Internet companies
  • Balanced Scorecard
  • Key success factor
  • Key Performance Indicators

Palabras clave

  • Empresas de internet
  • Cuadro de mando integral
  • Factor clave del éxito
  • Indicadores clave de rendimiento

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Article 4, Volume 6 Issue 2

The dehumanization and demoralization of Management Control Systems: Can we possibly re-humanize and re- moralize them? Author Josep M. Rosanas – (IESE Business School – Crèdit Andorrà Chair of Organizations, Markets and Humanism) DOI: 10.26595/eamr.2014.6.2.4 Download PDF View HTML Received April 1, 2020; accepted May 6, 2020. Abstract English In the last few decades, there

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Article 3, Volume 6 Issue 2

Study of an SB2 Beneficiary’s Pension Plan Author   Enriqueta Mancilla-Redón – (Universidad La Salle México) Carmen Lozano Arizmendi – (Universidad La Salle México) DOI: 10.26595/eamr.2014.6.2.3 Download PDF View HTML Received February 17, 2020; accepted May 22, 2020. Abstract English The individual account pension system established by the Social Security Act 1997 shows that the

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Article 2, Volume 6 Issue 2

Systematic Literature Review on Service Quality in Business Schools Author Llorenç Bagur-Femenías – (UPF Barcelona School of Management) Marian Buil – (Escola de Ciències Socials i de l’Empresa Tecnocampus – UPF) Josep Llach – (Universitat de Girona) DOI: 10.26595/eamr.2014.6.2.2 Download PDF View HTML Received April 25, 2020; accepted May 6, 2020. Abstract English This paper

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Article 6, Volume 3 Issue 1:

Process performance management and financial control of key performance indicators as shown in an explorative study of national and international companies

Author

Bettina C.K. Binder – (Hochschule Pforzheim)

Received October 29, 2016; accepted November 5, 2016.

Abstract

Process-oriented performance management in international business is a highly debated topic. One question repeatedly raised both in theory and practice is whether process-oriented performance management in national and international firms has to be structured (Tsai and Hung, 2009; Bourne et al., 2003). Moreover, it can be questioned whether the results of key performance indicators measured through financial control in national and international companies are really the same. In order to answer this question, an explorative study (using questionnaires) was conducted by Pforzheim University in the fourth quarter of 2014, in which 26 industrial partners participated. The article, therefore, focuses on the results of the survey which shows what key performance indicators are used (or not used at all) both in national and international companies. The main contribution of this article is the fact that, it shows how the management of key performance indicators in national and international business looks like in reality.

La gestión del desempeño orientada a procesos en los negocios internacionales es un tema muy debatido. Una pregunta planteada repetidamente tanto en la teoría como en la práctica es si la gestión del desempeño orientada al proceso en las empresas nacionales e internacionales tiene que estructurarse (Tsai y Hung, 2009; Bourne et al., 2003). Además, se puede cuestionar si los resultados de los indicadores clave de desempeño medidos a través del control financiero en compañías nacionales e internacionales son realmente los mismos. Para responder a esta pregunta, la Universidad de Pforzheim realizó un estudio exploratorio (utilizando cuestionarios) en el cuarto trimestre de 2014, en el que participaron 26 socios industriales. El artículo, por lo tanto, se centra en los resultados de la encuesta que muestra qué indicadores clave de rendimiento se utilizan (o no se utilizan en absoluto) tanto en empresas nacionales como internacionales. La principal contribución de este artículo es el hecho de que muestra cómo se ve en realidad la gestión de los indicadores clave de desempeño en los negocios nacionales e internacionales.

Citation

Binder, B. (2016). Process Performance Management and Financial Control of Key Performance Indicators as Shown in an Explorative Study of National and International Companies. European Accounting and Management Review3(1), 124-153.

Figures

Keywords

  • Performance management
  • Key performance indicators
  • Financial performance measures
  • Non-financial performance measures
  • National and international companies

Palabras clave

  • Gestión del rendimiento
  • Indicadores clave de rendimiento
  • Medidas de desempeño financiero
  • Medidas de desempeño no financieras
  • Empresas nacionales e internacionales

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Article 4, Volume 6 Issue 2

The dehumanization and demoralization of Management Control Systems: Can we possibly re-humanize and re- moralize them? Author Josep M. Rosanas – (IESE Business School – Crèdit Andorrà Chair of Organizations, Markets and Humanism) DOI: 10.26595/eamr.2014.6.2.4 Download PDF View HTML Received April 1, 2020; accepted May 6, 2020. Abstract English In the last few decades, there

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Article 3, Volume 6 Issue 2

Study of an SB2 Beneficiary’s Pension Plan Author   Enriqueta Mancilla-Redón – (Universidad La Salle México) Carmen Lozano Arizmendi – (Universidad La Salle México) DOI: 10.26595/eamr.2014.6.2.3 Download PDF View HTML Received February 17, 2020; accepted May 22, 2020. Abstract English The individual account pension system established by the Social Security Act 1997 shows that the

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Article 2, Volume 6 Issue 2

Systematic Literature Review on Service Quality in Business Schools Author Llorenç Bagur-Femenías – (UPF Barcelona School of Management) Marian Buil – (Escola de Ciències Socials i de l’Empresa Tecnocampus – UPF) Josep Llach – (Universitat de Girona) DOI: 10.26595/eamr.2014.6.2.2 Download PDF View HTML Received April 25, 2020; accepted May 6, 2020. Abstract English This paper

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