Volume 3 – Issue 1

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The impact of ABC costing systems to solve managerial cost problems: a real improvement, a fad or a fashion?

Natàlia Cugueró-Escofet and Àngels Fitó-Bertran

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Budgeting Beyond Budgeting: A Tool for Management, Surprise Avoidance, Trust Creation and Organizational Learning

Josep Maria Rosanas

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An analysis of CSR in human resource management practices and its impact on employee job satisfaction in Catalonia, Spain

Dolors Celma, Esther Martínez-García and Josep Mª Raya

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Service quality study in the property and casualty insurance market using the Quality Function Deployment methodology

Jordi Escayola and Jesús Tricás

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Well-being and engagement as predicted by fit and misfit of work to family supervisor interruption behaviors and – subordinate interruption tolerance

Mireia Las Heras Maestro, Sowon Kim, Pablo Ignacio Escribano and Anneloes Raes

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Process performance management and financial control of key performance indicators as shown in an explorative study of national and international companies

Bettina C.K. Binder