Article 3, Volume 5 Issue 2

A Simplified Balanced ‘Balanced Scorecard’

Author

Ivan Malbasic – (University of Zagreb)

Frederic Marimon – (Universitat Internacional de Catalunya)

Received December 12, 2018; accepted January 11, 2019.

Abstract

This paper proposes a performance measurement system (PMS) based on the Balanced Scorecard (BSC) that requires only 25 common key performance indictors (KPIs), which are characterized by their easiness to collect, in turn making the PMS an affordable instrument for all types of organizations, regardless of their resource availability. This is particularly relevant for SMEs. A sample of 813 surveys collected from managers in the Republic of Croatia is analyzed through structural equation modeling. The proposed simplified BSC shows good psychometric features, and the relationships found among the four classical perspectives are consistent with the literature, which provides homological validity for the model. This paper also proves that the equilibrium among the four perspectives has a significant impact on three perspectives, vouching for the importance of this balance among perspectives. It further shows the extent to which strategy influences the four perspectives. The proposed simplified BSC may interest both academics and practitioners as it does not require any special knowledge or additional resources to be implemented and monitored while also highlighting (i) the importance of strategy in the design of the model (ii) and the importance of balance among perspectives.

Este documento propone un sistema de medición del rendimiento (PMS) basado en el Balanced Scorecard (BSC) que requiere solo 25 indicadores clave de rendimiento (KPI) comunes, que se caracterizan por su facilidad de recopilación, lo que hace que el PMS sea un instrumento asequible para todo tipo de organizaciones, independientemente de su disponibilidad de recursos. Esto es particularmente relevante para las PYME. Una muestra de 813 encuestas recolectadas de gerentes en la República de Croacia se analiza a través de modelos de ecuaciones estructurales. El BSC simplificado propuesto muestra buenas características psicométricas, y las relaciones encontradas entre las cuatro perspectivas clásicas son consistentes con la literatura, que proporciona validez homológica para el modelo. Este documento también demuestra que el equilibrio entre las cuatro perspectivas tiene un impacto significativo en tres perspectivas, dando fe de la importancia de este equilibrio entre las perspectivas. Además, muestra hasta qué punto la estrategia influye en las cuatro perspectivas. El BSC simplificado propuesto puede interesar tanto a académicos como a profesionales, ya que no requiere ningún conocimiento especial o recursos adicionales para ser implementados y monitoreados, al tiempo que destaca (i) la importancia de la estrategia en el diseño del modelo (ii) y la importancia del equilibrio entre perspectivas.

Citation

Marimon, F., & Malbasic, I. (2019). A Simplified Balanced ‘Balanced Scorecard’. European Accounting and Management Review5(2), 38-60.

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Article 3, Volume 7 Issue 2

Company philosophy and its reputation through an analysis of the MERCO ranking Author José Daniel Barquero Cabrero – (ESERP-Abertis Observatory)Mª de las Mercedes Cancelo Sanmartín – (University of Malaga, UVM, ECSSR) DOI: 10.26595/eamr.2014.7.2.3 Download PDF View HTML Received May 7, 2021; accepted June 22, 2021. Abstract English Social responsibility has been incorporated as a fundamental

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Article 2, Volume 7 Issue 2

The triple role of university academic staff and its effects on students’ satisfaction: contractual tie and gender contextual analysis Author Josep Llach – (Universitat de Girona) Frederic Marimon – (Universitat Internacional de Catalunya) DOI: 10.26595/eamr.2014.7.2.2 Download PDF View HTML Received February 3, 2020; accepted March 4, 2020. Abstract English The university academic staff is a

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Article 1, Volume 7 Issue 2

Demographic Drivers of Workplace Deviance: A Survey of Clinical and Non-Clinical Hospital Professionals Author Rogério J. Lunkes – (Universidade Federal de Santa Catarina) Ernesto Lopez-Valeiras – (Universidad de Vigo) Jacobo Gomez-Conde – (Universidad Autónoma de Madrid) DOI: 10.26595/eamr.2014.7.2.1 Download PDF View HTML Received February 1, 2021; accepted April 19, 2021. Abstract English This paper aims

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Article 3, Volume 4 Issue 1

Proposal to Implement the Balanced Scorecard in a Non- profit Organization

Author

Patrícia Rodrigues Quesado – (Instituto Politécnico do Cávado e do Ave)

João Carlos Fernandes Branco – (Instituto Politécnico do Cávado e do Ave)

Fernando Jorge Rodrigues – (Instituto Politécnico do Cávado e do Ave)

Received June 22, 2017; accepted October 6, 2017.

Abstract

In this paper we aim to develop a Balanced Scorecard (BSC) model for a nonprofit organization whose activity focuses on the teaching of chess. In order to answer the research question, we have carried out a qualitative research based on the case study. Our study is characterized by a descriptive analysis. The results allow us to conclude that the BSC is a tool that will allow to define the strategy in a clearer and objective way, allowing a greater awareness of the importance of an internal organization that allows to reach the defined objectives through a set of initiatives. The study presents a contribution to the current state of knowledge, since we seek to provide the organization with a management tool that allows to measure its performance and the value it adds to society and to outline a consistent and sustainable long-term strategy. In addition, a theoretical basis is provided for subsequent research, evidencing the breadth of research on the topic studied.

En este artículo pretendemos desarrollar un modelo de Balanced Scorecard (BSC) para una organización sin fines de lucrativos, cuya actividad se centra en la enseñanza del ajedrez. Para responder a la pregunta de investigación, hemos llevado a cabo una investigación cualitativa basada en el estudio de caso. Nuestro estudio se caracteriza por un análisis descriptivo. Los resultados nos permiten concluir que el BSC es una herramienta que permitirá definir la estrategia de una manera más clara y objetiva, permitiendo una mayor conciencia de la importancia de una organización interna que permita alcanzar los objetivos definidos a través de un conjunto de iniciativas. El estudio presenta una contribución al estado actual del conocimiento, ya que buscamos proporcionar a la organización una herramienta de gestión que le permita medir su desempeño y el valor que agrega a la sociedad y esbozar una estrategia a largo plazo consistente y sostenible. Además, se proporciona una base teórica para la investigación posterior, lo que evidencia la amplitud de la investigación sobre el tema estudiado.

Citation

Rodrigues Quesado, P., Fernandes Branco, J. C., & Rodrigues, F. J. (2017). Proposal to Implement the Balanced Scorecard in a Non-Profit Organization. European Accounting and Management Review4(1), 49-74.

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Article 3, Volume 7 Issue 2

Company philosophy and its reputation through an analysis of the MERCO ranking Author José Daniel Barquero Cabrero – (ESERP-Abertis Observatory) Mª de las Mercedes Cancelo Sanmartín – (University of Malaga, UVM, ECSSR) DOI: 10.26595/eamr.2014.7.2.3 Download PDF View HTML Received May 7, 2021; accepted June 22, 2021. Abstract English Social responsibility has been incorporated as a

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Article 2, Volume 7 Issue 2

The triple role of university academic staff and its effects on students’ satisfaction: contractual tie and gender contextual analysis Author Josep Llach – (Universitat de Girona) Frederic Marimon – (Universitat Internacional de Catalunya) DOI: 10.26595/eamr.2014.7.2.2 Download PDF View HTML Received February 3, 2020; accepted March 4, 2020. Abstract English The university academic staff is a

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Article 1, Volume 7 Issue 2

Demographic Drivers of Workplace Deviance: A Survey of Clinical and Non-Clinical Hospital Professionals Author Rogério J. Lunkes – (Universidade Federal de Santa Catarina) Ernesto Lopez-Valeiras – (Universidad de Vigo) Jacobo Gomez-Conde – (Universidad Autónoma de Madrid) DOI: 10.26595/eamr.2014.7.2.1 Download PDF View HTML Received February 1, 2021; accepted April 19, 2021. Abstract English This paper aims

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Article 2, Volume 3 Issue 2

Management control in startups with high growth success in the Technology sector: The case of Netrivals

Author

Dolors Celma – (Tecnocampus – Universitat Pompeu Fabra)

Marian Buil – (Tecnocampus – Universitat Pompeu Fabra)

Josep Patau – (Tecnocampus – Universitat Pompeu Fabra)

Received May 14, 2017; accepted May 28, 2017

Abstract

The objective of this article is to analyse the use of financial and non-financial indicators by the NetRivals Company and its importance for the control of business management. Ultimately, it is intended to design a strategic map of the company together with a Balanced Scorecard (BSC) that serves to identify the critical success factors and Key Performance Indicators (KPI) that allow an optimal tracking and analysis of its functioning for decision making. An empirical methodology based on a case study is used. The descriptive analysis of an experience of implementing the BSC in an internet company will be used as well as an exploratory study that formulates the key factors of success and sectoral indicators of this type of companies which will be tested in later studies. Firstly, the study will be checked whether NetRivals has the key success factors and generic KPIs recorded in the four perspectives of BSC. Secondly, the specific key success factors and KPIs for NetRivals will be determined and its strategic map defined. Added value light will be shed on the key success factors and KPIs of companies that operate entirely on the Internet, and particularly SMEs with high growth in a highly competitive sector.

El objetivo de este artículo es analizar el uso de indicadores financieros y no financieros por parte de NetRivals Company y su importancia para el control de la gestión empresarial. En última instancia, se pretende diseñar un mapa estratégico de la empresa junto con un Cuadro de mando integral (BSC) que sirva para identificar los factores críticos de éxito y los Indicadores clave de rendimiento (KPI) que permiten un seguimiento y análisis óptimo de su funcionamiento para la toma de decisiones. Se utiliza una metodología empírica basada en un estudio de caso. Se utilizará el análisis descriptivo de una experiencia de implementación del BSC en una empresa de internet, así como un estudio exploratorio que formule los factores clave del éxito y los indicadores sectoriales de este tipo de empresas que se probarán en estudios posteriores. En primer lugar, el estudio se verificará si NetRivals tiene los factores clave de éxito y los KPI genéricos registrados en las cuatro perspectivas de BSC. En segundo lugar, se determinarán los factores clave de éxito y los KPI específicos para NetRivals y se definirá su mapa estratégico. Se arrojará luz, con valor añadido, sobre los factores clave de éxito y los KPI de las empresas que operan completamente en internet, y en particular las PYME con alto crecimiento en un sector altamente competitivo.

Citation

Celma, M. D., Buil, M., & Patau, J. (2017). Management control in startups with high growth success in the Technology sector: The case of Netrivals. European Accounting and Management Review3(2), 17-44.

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Article 3, Volume 7 Issue 2

Company philosophy and its reputation through an analysis of the MERCO ranking Author José Daniel Barquero Cabrero – (ESERP-Abertis Observatory) Mª de las Mercedes Cancelo Sanmartín – (University of Malaga, UVM, ECSSR) DOI: 10.26595/eamr.2014.7.2.3 Download PDF View HTML Received May 7, 2021; accepted June 22, 2021. Abstract English Social responsibility has been incorporated as a

Read More »

Article 2, Volume 7 Issue 2

The triple role of university academic staff and its effects on students’ satisfaction: contractual tie and gender contextual analysis Author Josep Llach – (Universitat de Girona) Frederic Marimon – (Universitat Internacional de Catalunya) DOI: 10.26595/eamr.2014.7.2.2 Download PDF View HTML Received February 3, 2020; accepted March 4, 2020. Abstract English The university academic staff is a

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Article 1, Volume 7 Issue 2

Demographic Drivers of Workplace Deviance: A Survey of Clinical and Non-Clinical Hospital Professionals Author Rogério J. Lunkes – (Universidade Federal de Santa Catarina) Ernesto Lopez-Valeiras – (Universidad de Vigo) Jacobo Gomez-Conde – (Universidad Autónoma de Madrid) DOI: 10.26595/eamr.2014.7.2.1 Download PDF View HTML Received February 1, 2021; accepted April 19, 2021. Abstract English This paper aims

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